I was drawn to Venkat’s post on the Enterprise 2.0 blog via What Ralph Knows. Venkat suggests that Knowledge Management and Social Media are in conflict, with younger people preferring an anarchic, organic approach to building knowledge repositories, while older people prefer highly planned structures, and Generation X (of which I am one) remain neutral. I’m always a bit suspicious of generational divisions, as there are plenty of older innovators and young reactionaries, but I must admit I take a “best of both worlds” approach – so I conform to my generational stereotype!
I think the “battle” mirrors the taxonomy/folksonomy debate and experts I’ve asked about this suggest that the best way is to find a synergy. It all depends on the context, what is being organised, and what is needed. So social media are obviously great for certain things, but I’d hate to trust the company’s financial records to a bunch of accountants who said – “oh we don’t bother sorting and storing our files – if we need to prove your tax payments we’ll just stick a post on a forum and see if anyone still has the figures….”