Edited by Alan Gilchrist and Barry Mahon (Facet; 2004). There were a couple of chapters on taxonomies. The book provides a very easy to read selection of essays from industry practitioners covering a range of IA themes. Problems for multinational taxonomies included the differences in English language usage and company structure between US and European companies.
In arguing for investment in IA, (page 196) “reducing search time and frustration, enhancing knowledge sharing, are goals whose performance can be measured. Reducing the risk of litigation or of losing customers may also be used as sound arguments.”